+92 335 6611254
noorekashmir.com.pk@gmail.com
Location
Karachi, Pakistan
Frequently asked questions
Are all Noor-e-Kashmir shawls handmade?
Yes, almost all shawls is thoughtfully handcrafted by skilled artisans, reflecting authentic Kashmiri tradition and craftsmanship. Slight variations in color or embroidery may occur — this is the beauty of handmade work, not a defect.
Do you offer returns or exchanges?
Yes, we offer returns or exchanges within 3 days of receiving your parcel. The item must be unused, unwashed, and in its original packaging. Please note that sale items are non-returnable.
How long will my order take to arrive?
For deliveries within Pakistan, orders usually arrive within 3–7 working days through Trax or Leopard Courier.
For international deliveries, shipping time depends on the destination. You can contact our support team for confirmation before placing your order.
Do you offer free shipping?
Yes, we provide free shipping across Pakistan on orders above PKR 2,900.
For smaller orders or international shipments, shipping charges will apply based on location and weight.
How do I take care of my shawl to keep it looking new?
To maintain the softness and beauty of your shawl, we recommend dry cleaning only. Avoid washing in hot water or using harsh detergents. Store your shawl in a cool, dry place away from direct sunlight to preserve its color and texture.